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Not receiving data

Just setup my device for the first time and I can't figure out why it's not receiving data. Red light on the head piece is on but the app just says "Awaiting Data...". I've hit Reset, Start HEG, closed out and back in a few times, covered the headband with my hand to make sure it was dark enough. Any ideas?

11 comments

11 Comments

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secpublic

Oct 20, 2020

The new file still giving me the FAIL message. I tried the new .bin file only - is that right? Also the Chrome Extension didn't work. Any other ideas?

Joshua Brewster

Oct 20, 2020

Replying to

Yeah just email me your shipping address (hegalpha@gmail.com) and I'll just send you a new esp32 piece that I know works, not sure what the problem is at this point

secpublic

Oct 20, 2020

I have the Lolin. Do you mean to try the HEG_WIFI...Feather.6_2_20.bin?

Joshua Brewster

Oct 20, 2020

Replying to

Okay the first one you tried should work then. Let me reupload the update file, maybe I rolled it back to an errored-out file on accident. Try the chrome extension meantime.

secpublic

Oct 20, 2020

Which one?

Joshua Brewster

Oct 20, 2020

Replying to

The Huzzah32 file. I'm not sure which one you ordered

Joshua Brewster

Oct 20, 2020

Try the other update file too, it should go through first try.